Privacy Policy

Last Updated: 10/31/2025

1. Introduction

Welcome to Illume Car Rentals LLC (“Company,” “we,” “us,” or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you rent a vehicle, use our website, mobile application, or communicate with us.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information in connection with your rental and use of our services.

a. Personal Information

  • Full name and contact details (email, phone number, address)

  • Driver’s license, identification, and date of birth

  • Payment details (credit/debit card, billing address)

  • Reservation details (rental dates, vehicle type, pickup/drop-off locations)

b. Automatically Collected Information

  • IP address, browser type, and device information

  • Location data (if enabled on your device or app)

  • Cookies and usage data (see Section 7)

c. Optional Information

  • Feedback or communication you send to us

  • Marketing preferences and survey responses

3. How We Use Your Information

We use your information to:

  • Process reservations and verify driver eligibility

  • Communicate about your bookings and provide support

  • Process payments and prevent fraud

  • Maintain vehicle and insurance records

  • Improve our website, services, and customer experience

  • Send promotional offers or updates (only with your consent)

  • Comply with applicable laws and law enforcement requests

4. How We Share Information

We do not sell your personal information.
We may share your data in the following limited circumstances:

PurposeWith WhomPayment processingSecure payment service providersInsurance and legal mattersInsurers, claims handlers, law enforcementIT and business operationsWeb hosting, analytics, and marketing partnersLegal complianceCourts, government agencies, and regulators

All third parties are required to maintain the confidentiality and security of your information.

5. Retention of Data

We retain your personal information only as long as necessary to:

  • Fulfill the purposes stated in this policy,

  • Meet legal and accounting obligations, and

  • Resolve disputes or enforce agreements.

Afterward, your data will be deleted or anonymized.

6. Data Security

We take appropriate security measures, including:

  • Encryption of sensitive data and payments

  • Secure servers and restricted employee access

  • Regular system monitoring and data protection audits

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Operate and secure the website

  • Remember user preferences

  • Analyze website traffic and improve performance

You can manage cookies through your browser settings, though some features may not work properly without them.

8. Your Privacy Rights (U.S. Residents)

Depending on your state, you may have the following rights under U.S. privacy laws such as the CCPA (California), VCDPA (Virginia), and similar statutes:

  • Right to Know what personal data we collect, use, and share

  • Right to Delete personal data, subject to legal exceptions

  • Right to Correct inaccurate information

  • Right to Opt Out of data sharing for targeted advertising or sales (we currently do not sell data)

  • Right to Non-Discrimination for exercising your privacy rights

You can exercise your rights by contacting us at hello@illumecarrentals.com.
If you are a California resident, you may also designate an authorized agent to make a request on your behalf.

9. Children’s Privacy

Our services are not directed to children under 18.
We do not knowingly collect personal data from minors. If we discover such information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes.
When we do, we will revise the “Last Updated” date and post the updated version on our website.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Illume Car Rentals LLC
Email: hello@illumecarrentals.com
Phone: (571) 596 7522
Address: 2300 Wilson Blvd, Suite 700 Arlington, VA 22201
Website: https://www.illumecarrentals.com/

We do not sell or share your personal data for cross-context behavioral advertising.